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| During its 20
years of development, especially the last decade, China's insurance industry has
witnessed enormous growth in scale of the industry. However, compared with that
in developed countries, China's insurance is still a long way behind in terms of
market operation and management. In the face of the challenges brought about by
China's accession into the WTO, China's insurance will surely meet a new round
of cut-throat competition.
Founder Order believes that the future success of insurance comes from the
research into customer information so as to make full use of that. As a result,
the basic information for an insurance company comes from its gathering and
coordination of customer information and its competitiveness comes from customer
satisfaction, which may depend on response speed, accuracy, comprehensiveness
and convenience. Founder Order, as the major provider of solutions to domestic
insurance companies, makes extensive research into the practical demands of the
industry and uses the advanced operational concept from developed countries. In
following the concept of "customer service as centre" and pursuing the
improvement of core competitiveness, Founder Order developed its all-round
securities solutions, including the customer-centered operational system
solution, CRM based on database technology, insurance policy image management
system, multimedia customer service system (call center), OA system.
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